10.26.07
UGH!
There are some letters that you should not have to receive on Friday. Included in that list is a letter that we received today, from Bank of America:
Hello, we seem to have misplaced a $925 cash deposit that you made. We’ve subtracted it from your account and we’re not going to do anything until Monday, so you’ll have to wait until at least Tuesday to find out anything about where your money went. We appreciate your business.
Okay, so I’m paraphrasing a bit… up until the last sentence. What the hell is that? We appreciate your business, so we’re going to lose your money. Humph.
I’ve already called the 800 number, and I’m going down to the branch for the few Saturday hours that they have. I need to make some noise, because this is unacceptable. $20? I’m not happy, but I’m not going to waste much energy. $925? You can bet that someone is going to get a piece of my mind.
ETA:
10/28/2007 - I figured out yesterday morning, that the mistake was mine. I also figured out that they did not count the deposit when I made it (I knew there was a reason I don’t usually do deposits via the drive-through.). That bugs me. They should have counted it then - SOP when you take it to the teller IN the bank. If they had told me when I made the deposit that I screwed up, I would have accepted it with no problem. Instead, they take the money out of my account and send me a letter. I’m not okay with that.
Sarah HB said,
October 26, 2007 at 7:09 pm
Don’t you hate that???
I had a similar problem when the bank suspended my debit card for a fraud alert. That is great but I waited on hold 5 times for over 45 minutes without getting anyone and the bank could not fix it.
What would have happened if I did not have an alternate source of $$ flow???
Good luck!
kt said,
October 26, 2007 at 11:33 pm
Sic ‘em!
Stephanie said,
October 29, 2007 at 4:26 pm
cripes.
I hate the bank. Once they managed to misplace my mortgage payment even though they had actually cashed the check. I had to special order in a digital copy of the cancelled check to get them to fix the problem! I hope they fix it and fix it quick!